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Lesson 2: Choose to Be a Coach

Recognize the value of a coach (over cheerleaders and critics). Use a 360 process to support your direct reports’ growth.

It’s nice when your mom tells you how good you are at everything and that you’re already the best. But is it useful (or true)? Likewise, it’s helpful when your boss points out what you’re doing wrong, but if that’s all they do, it doesn’t feel great and can negatively impact the confidence you need to do your job and grow.

Organizational psychologist Ada…

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