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Lesson 2: Move Your Pitch Forward With Questions and Silence

Develop techniques for soliciting information. Approach conversations with curiosity.

Tech entrepreneur Robert Herjavec got his start selling IBM products for no pay while he waited tables to make his rent. He later went on to sell a company he founded for $30.2 million. These days, you can see him as a panelist on “Shark Tank.” His path to success from humble beginnings was shaped by his ability to connect with customers and make a stro…

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