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Lesson 4: Emotions

Engage others with emotional storytelling. Use uncertainty to maintain attention.

Have you ever been so engrossed by a book that you stay up late plowing through chapters just to see what the main character will do next or because you’re relating so much to what they are experiencing? That’s the power of story — it pulls you in and keeps you engaged.

But what makes a story riveting? According to marketing professor Jonah Berger, the a…

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