When resolving a conflict, you’re often advised to use “I” statements (i.e., “I felt X,” not “You made me feel X.”). But when consoling a friend, it’s suggested you focus on the “You,” not “I” (i.e., “That must have been very hard for you,” instead of “I know how you feel.”). Pronouns are little, but their use and context make a big difference in how ot…
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