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Lesson 4: Defuse Defensiveness

Soften tension in disagreement. Deliver feedback that invites collaboration.
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You can feel it the moment it happens. Someone makes a comment that stings — subtly critical, maybe a little condescending — and suddenly you’re on edge. Almost without thinking, you push back, just a bit sharper than you meant to. But what if you could prevent that defensive feeling from arising at all, especially in others? Communication expert Jeffer…

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