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Lesson 2: Similarity and Difference

Predict who will stay and succeed within your organization. Use language to create connections and workplace success.

Your best friend always says “Geez Louise!” after making a mistake. Suddenly, you spill coffee in your lap and hear yourself yelling their catchphrase. According to marketing professor Jonah Berger, we tend to conform to the language norms around us, and the degree to which someone enculturates linguistically at work can be especially telling.

In this vi…

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