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Lesson 4: Don’t Yell Your Feedback

Tailor feedback to the person. Practice empathy and approachability.

Many of us have been there. You feel your cheeks flush and a rush of adrenaline as you raise your voice to really get your point across. However, getting louder does not mean you’re being listened to — that's a lesson CEO Steve Stoute has learned the hard way. As a reformed yeller, he’s recognized the futility of this approach and now advocates for a be…

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