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Lesson 5: Agency and Identity

Spark identity-based behaviors in yourself and others. Discourage unwanted behaviors in yourself and others.

If someone says, “I run,” you might assume they go for a casual jog once a week. If they tell you, “I’m a runner,” now you might imagine they run long distances several times a week, sign up for regular races, and are incredibly loyal to a specific sneaker. These seemingly similar statements result in different images of behavior. According to marketing…

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