Have you ever asked a teenager, “How was school?” and heard “Fine” in response? Did you then try, “What did you do?” only to be met with “Stuff”? If so, then you know a lack of concrete language can come off as a lack of engagement. Just as being abstract doesn’t land well at the dinner table, it also doesn’t get you very far in customer service or mark…
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Lesson 7: Concreteness
Utilize concrete language to increase customer satisfaction. Assess when pitching abstractly might be more effective.
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Learn skills from the world's top thinkers, entrepreneurs, and experts. Our micro-learning classes help you stay focused on big ideas with practical impact. No fluff, no filler – just the skills you need to become the highest-performing version of yourself.Authors
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