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Lesson 3: Give Effective Feedback

Frame feedback so that it’s useful and heard. Make feedback a two-way conversation.

Sandwiches are a classic lunch staple around any office — ham sandwiches, turkey sandwiches, tuna sandwiches, peanut butter and jelly! But the workplace also often serves the “feedback sandwich,” when a supervisor puts constructive criticism between two slices of praise, trying to cushion “negative” feedback. According to organizational psychologist Ada…

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