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Lesson 4: Navigating Difficult Conversations

Prepare for and productively start a difficult conversation. Reflect on what you can learn from a difficult conversation.

Have you ever had a difficult conversation sprung on you? It can throw you for a loop and lead to defensiveness if you aren’t mentally prepared for it. And then, to add insult to injury, the conversation isn’t as productive as it could have been with time to collect and organize your thoughts in advance or an intentional lead-in.

In this video lesson, wo…

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